Genius Reviews Crafts the Perfect Response for Every Review, Every Time
Reputation Management Software Built for the Complexities of Multi-Location Businesses.
Combining cutting-edge AI technology, advanced on-brand training models, and leading localization and automation tools to deliver an unprecedented, highly customizable, and automated system for managing reviews that will maximize your organization's participation and ROI.
Enhance Your Online Reputation
- 94% of consumers are influenced by reviews. Genius Reviews is the only business reputation solution that proactively generates prompt, consistent, and on-brand responses, that safeguard your reputation while enhancing online visibility to attract more customers.
Boost Customer Satisfaction With Faster, More Effective Responses
- Genius Reviews increases customer satisfaction by significantly improving response rates and decreasing response times, ensuring your customers feel valued and heard.
Drive Revenue By Mastering Reputation Management
- Expertly handle customer reviews, reduce the impact of negative feedback, and transform challenges into opportunities for growth with Genius Reviews.
Top Multi-Location
Brands Trust SOCi
Respond to Every Review
For businesses juggling thousands of reviews across multiple locations, Genius Reviews is the only proactive and scalable online reputation software to manage, respond to, and analyze feedback. Our AI-driven technology ensures every response is crafted to reflect your brand’s voice, maintaining consistency and quality, no matter the volume.
Proactive Reputation Management on All Top Directories
Aggregate reviews from all leading review networks into a single inbox to keep tabs on your brand reputation regardless of where customers are searching.
Personalize for Maximum Engagement
Customer expectations are rising and static templates no longer cut it. With Genius Reviews, you can leverage localization to ensure each review response is personalized to each customer and location, with no extra effort.
Get More Reviews
Save time and improve online visibility by streamlining review collection on third-party networks to improve your online reputation and build stronger customer trust with testimonial displays.
Spot Emerging Trends in Customer Feedback
Make proactive adjustments to your offerings & strategies based on real-time customer feedback and competitor tracking with comprehensive sentiment reporting and brand reputation monitoring.
Customer Stories
“Genius Reviews has solved the impossibility of responding to all reviews, which was the main goal. We saw a 450% increase in our review response rate, from 18% before Genius Reviews to 99% afterward.”
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“Genius exceeds our goals for responses and is forward-thinking in how it responds. It’s easy with human interaction to make mistakes but with Genius, there are no mistakes, no responses are ever the same…”
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“Our team can focus more on other tasks since SOCi Genius makes it quicker and easier to respond. We can put our efforts into other projects.”
Learn MoreIntegrated With All Top Networks
Manage Google reviews in real-time
Manage Facebook reviews in real-time
Yelp
Top integration with Yelp reviews
Apple
Manage & respond to app store reviews
Punchh
Monitor & manage Punchh reviews
Product Q&A
Does Genius Reviews work on all review ratings?
Yes: positive, neutral, and negative reviews can all take advantage of this reputation management feature.
How does the Genius Reviews know how to respond?
In order for Genius to respond SOCi has a default prompt that tells it how we would like it to try to respond. Each account can have its own customizations made via prompt directives to fine tune their responses.
Why doesn't Genius auto-respond without me needing to submit the response?
While the auto-response is helpful, it may not always provide a response that you are 100% happy with. Our recommendation is to review the responses before sending to your customers to ensure they match your company’s guidelines and best practices.
What should I look for in an online reputation software?
When evaluating online reputation software, look for solutions that offer comprehensive review management, AI-powered capabilities, and integration with major review platforms. Prioritize tools that streamline reputation monitoring, provide actionable insights, and support compliance to protect your brand’s integrity.
Can I edit the response provided by Genius?
While the response box will be pre-populated with an AI suggested response, the user still has the option to edit, delete, or alter the response before clicking on the ‘Send Response’ button. Templates are also still available if the best response is one from your libraries.
What reporting capabilities do I have with Genius Reviews?
Genius Reviews gives you full visibility into your online reputation with brand reputation monitoring, competitor tracking, sentiment analysis, and keyword monitoring. You can also track reviews over time, by location, or by review networks. You will also know the response times and rates at a location, individual, group, or account level helping you understand and set benchmarks for your reputation management efforts.
Will Google penalize me for AI review responses?
No. Using advanced AI to generate review responses that are original and helpful does not violate Google policies. In fact, templated responses have been around for years and Google has never flagged these as being problematic despite these responses not being completely original to each review.
It is important to keep in mind that advanced AI like SOCi Genius is in a phase of rapid development and future policy decisions are impossible to predict. If Google policies change in a way that impacts our review response services, we will take quick action to ensure our services comply.
Category Defining Innovation
Our dedication to transforming local marketing is recognized worldwide as we continue to deliver cutting-edge technology
Ready to Elevate Your Review Management?
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