Reimagining Customer Relations in Retail: Rent-a-Center’s Journey with SOCi

Rent-a-Center discusses the impact of their collaboration with SOCi on managing their social media channels and customer reviews across 3,000 locations.

“It's the white-glove approach that we have with our team, the SOCi team; they make sure that we're taken care of." - Christopher Say, Director of Franchise Marketing

SOCi's comprehensive platform has significantly alleviated the burden on Rent-a-Center's corporate team by efficiently managing reviews and social media interactions across 3,000 stores. With SOCi's solutions, responses to reviews are immediate, salvaging customer relationships and boosting overall satisfaction.

The testimonial emphasizes Rent-a-Center's positive experience with SOCi, even though they utilize only a fraction of the platform’s extensive capabilities. Satisfaction isn't merely about the solutions; it's the overall service quality and support they receive from the SOCi team that counts. The 'white glove' approach ensures that Rent-a-Center feels supported and taken care of.

Moreover, Rent-a-Center praises SOCi for its attentive approach to customer feedback. While enhancements may not happen instantaneously, SOCi actively listens and implements requested improvements, turning suggestions into reality. The partnership is celebrated for SOCi's commitment to incorporating customer input into their platform's evolution.