Introducing Get Reviews: The New Way to Boost Your Online Reputation and Visibility

At SOCi, we understand the importance that reviews play in building a strong online presence. Reviews not only enhance business visibility but are critical to local SEO success. That’s why we’ve launched Get Reviews, a powerful new feature within Reviews and Genius Reviews that helps multi-location businesses effortlessly collect reviews.

Elevate Your Review Strategy with Get Reviews

Get Reviews empowers businesses to directly request customer feedback, driving more reviews to their business listings on key review networks (excluding Yelp).

This feature is a game-changer for local search visibility, as reviews and ratings play a critical role in boosting rankings and improving the customer experience. For instance, SOCi’s 2024 Consumer Behavior Index found that Nearly 9 in 10 (87%) consumers read online reviews regularly before making a purchase decision.

By generating a steady flow of fresh, relevant reviews, Get Reviews helps businesses build trust, enhance their online reputation, and stay competitive in search results.

How Get Reviews Works: Simplify Your Review Collection Process

Get Reviews allows you to send review requests individually or in bulk, with a customizable call-to-action (CTA) URL that directs customers to your business listings on specific review networks (excluding Yelp). Whether you’re managing a single location or multiple locations, you can tailor your outreach to fit any business model. This feature is seamlessly integrated into SOCi’s platform, making it easier than ever to solicit reviews without having to leave the platform.

Best Practices to Get the Most Out of Get Reviews

To make the most of Get Reviews, businesses must: 

1. Time your requests well: The best time to ask for a review is immediately after a transaction or interaction, while the experience is still fresh in the customer’s mind.
2. Personalize your outreach: Use tailored messaging and branding that resonates with your customers, ensuring a seamless experience.
3. Avoid review gating: Make sure you ask for reviews from all customers, not just the happy ones. This avoids skewing your feedback and helps maintain compliance with FTC guidelines.
4. Include a clear CTA: Always provide a direct, easy-to-use link for customers to leave their reviews on your preferred platforms, excluding Yelp.

Why Get Reviews Will Transform Your Online Presence

With Get Reviews, SOCi clients can now easily increase the volume and recency of reviews, both critical factors for search rankings. More reviews don’t just enhance your online reputation—they can also drive better local search visibility, bringing in more traffic and customers. And because Genius Reviews scales with your business, as your review volume grows, our AI-powered platform helps you manage and respond to reviews quickly and efficiently, ensuring no feedback goes unanswered.

SOCi CoMarketing Cloud: The Ultimate Local Marketing Powerhouse

The launch of Get Reviews is yet another example of how SOCi’s CoMarketing Cloud offers the most comprehensive Local Marketing stack consolidation available for multi-location businesses. With the introduction of Genius Suite, you can now access all three powerful Genius products—Genius Search, Genius Social, and Genius Reviews—for one simple price. This all-in-one solution allows you to effortlessly manage your Local Search, Social, and Reputation strategies, helping you excel in every aspect of local marketing with ease and efficiency.

Ready to take control of your local reputation and boost your search visibility? Schedule a demo today and see how Get Reviews can transform your business!