Subprocessors
Last updated: July 12, 2024
SOCi uses certain sub-processors (“Sub-processors”) to assist in providing limited services on its behalf. Customers may subscribe to receive regular updates as to SOCi’s Sub-processors at https://www.soci.ai/signup-subprocessors.
Customers authorize SOCi to engage the following Sub-processors:
| Sub-processor | Purposes of sub-processing | Geographical Location | Sub-processor Compliance |
| Amazon Web Services, Inc | AWS Hosting of SOCi Platform | USA | https://aws.amazon.com/s3/security/https://aws.amazon.com/security/ https://aws.amazon.com/compliance/data-center/controls/ |
| Content delivery network (CDN) used by SOCi to optimize content delivery. | Based on Customer’s User Locations | ||
| Google Cloud Services | GC Hosting of SOCi Platform and Ignite/B1 Platforms | USA | https://cloud.google.com/security |
| Content delivery network (CDN) used by SOCi to optimize content delivery. | Based on Customer’s User/Locations | ||
| Microsoft Corporation | Microsoft Hosting of Ignite/B! Platforms | USA | https://www.microsoft.com/licensing/terms/product/PrivacyandSecurityTerms/all |
| OpenAI | Generative AI features(for Customers purchasing SOCi Genius products/add-ons or SOCI Chat) | USA | https://trust.openai.com/https://openai.com/policies/eu-terms-of-use/ |
| Salesforce | Customer Support | USA | https://security.salesforce.com/ |
| Twilio, Inc (dba Sendgrid) | Cloud Service Provider – In-App Email Delivery | USA | https://sendgrid.com/policies/security/ |
| Bandwidth | SMS Messaging API for SOCi’s Survey Product | USA | https://www.bandwidth.com/security/ |
| Pendo.io | In-product notices | USA | https://www.pendo.io/data-privacy-security/ |
| Zendesk | Trouble Ticket System and Solution Articles Guide | USA | https://support.zendesk.com/hc/en-us/articles/360036130213-Zendesk-s-secure-by-design-cloud-solution |
| Gainsight | Internal Customer Relationship Management Platform | USA | https://www.gainsight.com/security/ |
| Atlassian | Internal Project Management Platform | USAEU | https://www.atlassian.com/trust/compliance/resources/gdpr https://www.atlassian.com/trust/security |
| Cloudflare, Inc. | Content delivery network used by SOCi to optimize content delivery. | Global Based on Customer’s User Locations | https://www.cloudflare.com/trust-hub/compliance-resources/ |
| New Relic, Inc. | Application performance monitoring, infrastructure and network monitoring, and error capturing. SOCi may provide end user or dashboard Customer metadata, such as user identifiers, to New Relic for support and application troubleshooting and to improve performance of the SOCi Services. | USA | https://docs.newrelic.com/docs/security/overview/ |
| Elasticsearch Inc. | Elastic Cloud SaaS product used for data storage and querying. Managed Elastic Search hosting. Support services, including performance of diagnostic measures and troubleshooting | USAEU | https://www.elastic.co/security-and-compliance |
| ClickUp (Mango Technologies, Inc.) | Customer support and administration | USA | https://clickup.com/terms/dpahttps://clickup.com/terms/security-policy |
| Fullstory, Inc. | In-product analytics | USA | https://www.fullstory.com/legal/form-of-standard-dpa/https://www.fullstory.com/legal/international-data-transfers-faq/ |
| Securiti, Inc. | Data rights request handling | USA | https://securiti.ai/security/https://securiti.ai/terms/#data-processing-agreement-addendum |
| Subcontractor Sub-processor | Purposes of sub-processing | Countries | Sub-processor Compliance |
| Deel, Inc. | SOCi Engineering, Developer Support (hired via Deel, Inc) | Canada, Australia, Brazil, Mexico, Argentina, Poland, Turkey, Ukraine, Ghana, Lebanon, Nigeria, India, Jordan, Gambia, Egypt, KenyaEU Countries include Estonia, Finland, France, Spain, Poland, Croatia, Czech Republic, and Lithuania. | Standard Contractual Clauses |
| KMC MAG Solutions, Inc. | SOCi Customer Success team (hired via KMC Solutions) | Philippines | Standard Contractual Clauses |
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