May 26, 2022

Yelp on Uber: What It Means For Your Business’s Online Reputation

Darcy Bickham

Yelp on Uber: What It Means For Your Business's Online Reputation

If you haven’t heard the news, Uber announced the launch of Uber Explore, a local search tool within the ridesharing app that allows consumers to search and book “experiences” like restaurant reservations and live events. Uber Explore relies heavily on content from Yelp, further emphasizing the need for your multi-location business to level up its local search efforts. Within this blog, we’ll dive deeper into what Uber Explore is, how it works, and what this means for your multi-location business’s localized marketing strategy.

A Look Into Uber Explore

As mentioned above, Uber Explore is a search tool that provides insight into local experiences. To be featured in Uber Explore, your multi-location business must fall into four categories, food and drink, art and culture, nightlife, and live entertainment venues. When using Uber Explore, users can view the featured businesses’ reviews and photos from their local Yelp profile within the app. Below is an example of what users will see when they click the “Explore” tab in their Uber app.

Image Courtesy Uber Newsroom

Uber Explore also makes it easy for riders to visit a place they’re interested in by allowing them to book a ride to the location and purchase tickets to events within the app. Uber explains that there is an aspect of personalization with the feature. Users will see suggestions for experiences based on their past use of the Uber and Uber Eats apps. While it’s only available in 14 U.S. cities, Uber expects it to expand soon. So what does this mean for your multi-location business?

The Importance of Online Reputation Management

Because Uber Explore filters in information from your multi-location business’s local Yelp profiles, it’s essential to ensure your profiles are up to par and stand out with positive reviews. If a rider is leveraging Uber Explore and sees two Italian restaurants in their area, one with 3.6 stars and no pictures, and the other with 4.2 stars and pictures, which do you think they will choose? To ensure your multi-location business’s online reputation management strategy is up to par, data from our 2022 Localized Marketing Benchmark Report can help. It provides insight into where leaders in localized marketing fall when looking at reputation management metrics on Yelp. The report found that multi-location businesses studied in the report have an average Yelp rating of 3.2 stars, while the top 10 performers had an average of 3.7 stars. While star ratings are important, you should also consider your business’s volume of reviews and review response rate. For instance, the 2022 LMBR also found that the average review response time for brands studied was 12.8 days on Yelp, with 19.8 reviews per business location. How does your multi-location business compare with these benchmarks? In order to stand out from the competition, meeting or exceeding these benchmarks is a must. The 2022 Localized Marketing Benchmark Report also dives into reputation management metrics on Google Business Profile and Facebook, which you can find by downloading the full report.

Optimize Your Local Yelp Profiles

With Uber Explore, a robust online reputation is a must, but it’s just as important to ensure your local Yelp profiles are updated and optimized. Your Yelp images are displayed within the Explore tab, so including high-quality images in your local Yelp profiles is non-negotiable. When thinking about what type of imagery to leverage, consider including:

Photos of your store location (both inside and outside)
Images of local staff
Photos from local events your business may have been a part of
Photos of your products and services

While photos are a must-have, it’s crucial to include all of your essential business information in your local Yelp profiles, such as your local name, phone number, address, and other basic contact information. Yelp also offers a space to add more detailed information your business can include in its local profiles. For instance, each local Yelp profile must be linked to specific categories, so Yelp understands what type of services or products your business offers. You can link up to three categories with your Yelp profile. The more information your multi-location business includes in its local Yelp profiles, the better! For more insight into what it takes to dominate your local Yelp pages, check out our blog.

Stand Out on Uber Explore and Beyond

Uber Explore is a glimpse into the future regarding digital technology and local search becoming one. If your multi-location business wasn’t already concerned with the impact of its local search efforts, now is the time to prioritize them. If your business already has a local search strategy, good for you! The information included in this blog provides you with the information needed to optimize your strategy further. While managing your reputation efforts across 100s or 1,000s of business locations can seem daunting, SOCi is here to help! The SOCi Review Management Solution allows users to view every action taken on reviews and monitor every activity on social media. Your local, regional, and corporate teams will always know which reviews and social engagements are addressed and which ones still require attention to ensure the prompt responses consumers expect. There’s no longer an excuse for letting your reputation management efforts fall flat with this tool!

An iphone, ipad, and computer screen highlighting SOCi's reviews solution

SOCi also has you covered when it comes to local listings. SOCi Listings empowers you to manage your business listings at scale and optimize your online presence and local search rankings effectively. From syncing, updating, and managing your local listings to custom audits and profile recommendations to the flexibility for local managers to make their updates with corporate oversight, SOCi Listings covers every step of the process to differentiate your listings from the competition.

A computer screen highlighting SOCi's listing solution featuring platforms like Facebook, Yelp, and Google

Before Uber Explore expands to more of the country, it’s time to make sure your multi-location business’s online reputation stands out! Request a demo today for more information on how SOCi can help you manage your business’s reputation management efforts and beyond!